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LIVEAssist's live chat solution, iSupport, makes life easier both for our
customers and our support professionals. It allows the customers
to multi-task, by freeing them up from the telephone, and Allied's support
professionals get an additional channel to help their customers.
Chat requests get a response time of under 12 seconds
day or night. It has also helped us generate more qualified leads,
by proactively engaging online visitors.
-Richard Skellett
CEO, Allied Worldwide Ltd.
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Anytime, anywhere. that's the way the world goes round today and, if you aren't prepared for it, your customer will look for an alternative. With LIVEAssist, welcome your customers wherever they are, whenever they want.
LIVEAssist's global delivery centres offer you the ability to keep your office open long after you've gone to bed. This also means, your specialist voice team can focus on higher-ticket, higher-margin leads closer to home-LIVEAssist's agents will add value by creating additional leads which are qualified to your specification across different geographies and time zones.
And, what of the customer who has an urgent query? LIVEAssist works around-the-clock, so your customers or prospects aren't asked to send an email or wait until the next working day to make a telephone call. Our agents, well schooled in your business offerings, will provide that immediate assurance, which makes all the difference between a satisfied customer and one who'll look for alternatives.
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