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Give your customer an online personal shopping assistant, just as she would get at one of your stores—with iShop. Tell her all about the latest products at your store, and keep your inventory moving as well.
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…more visitors into buyers.
iShop allows agents to help with pre-sales questions, take orders, and provide after-the-sale support to multiple customers at the same time. iShop can also be used proactively to solicit chats from customers—research shows this yields better results than merely responding to customers who click on the live chat button themselves.
It is important to know that conversion rates are much higher for customers that are able to interact with a representative while browsing. People are more apt to click a live chat button and request assistance than they are to picking up the phone or emailing. It’s just too much trouble and not convenient as they want answers right away. |
…your return on marketing investment.
iShop’s built-in monitoring feature works with your pay-per-click search engine promotions. For instance, iShop shows you where your visitor comes from - your online advertising can accordingly be targeted.
You can also see, in real-time, which pages they are viewing and the time spent on each page. Chat history transcripts are also accessible if you need to review past discussions with visitors. |
…on telephone costs, and provide better service.
Don’t just rely on expensive telephone services, which could cost you between two and six pounds on every typical customer call. Use iShop as an alternative that is more econimical, more reliable and round-the-clock.
iShop will help to cut your monthly toll-free and telephone costs. Much of your sales and support can be handled via live chat, also helping you cut down on email, paper and other material costs.
iShop Live Chat is priced for retail stores of all sizes; it is a low cost per transaction that streamlines technology processes and manpower. You do not need to invest in expensive software or hiring costs, as our agents are an extension of your Customer Services team. |
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