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A recent Ipsos MORI poll for ABTA indicates that 57% of people use the internet to make bookings. So, why not give your customers a trusted personal online advisor. From booking holidays, hotels, car rental or theatre tickets to advice on the best time to hit the local natural hot springs. With iConcierge your customers enjoy live support round-the-clock, anywhere across the Globe.
We are ready to support your customers 24x7, are you?
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Guide website visitors to specific Web pages.
With iConcierge, you can respond to several visitor requests, and proactively initiate conversations. iConcierge allows you to send visitors on your website special offers, such as, "Book a trip online today and receive 5% or 10% discount".
A popular feature of iConcierge is its ability to 'push' various travel schemes or destinations, and offers. 'Push' lets travel agencies to display photographs of travel destinations, hotels, and exciting activities during a live chat session.
Customers can ask for and get pricing, names of hotels, car rentals, hostels, and train passes-this can be as diverse as your imagination allows your business to be. Such customer service can be the differentiator between your business and the ever-present competition.
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Save on telephone costs, and provide better service.
Don't just rely on expensive voice services, which could cost you between two and six pounds on every typical customer call. Use iConcierge to not only provide an alternative, but also better service round-the-clock.
iConcierge will help to cut your monthly toll-free and telephone costs. Much of your sales and support can be handled via live chat, also helping you cut down on email, paper and other material costs. These cost savings can be passed on to your customers or would add to the bottomline while improving quality of service provided.
Cost-conscious, iConcierge Live Chat is priced for travel agencies of all sizes; it is a low cost per transaction that combines process and technology with agents. The cost savings don't stop here as your support and staffing costs are reduced as well. You don't need to buy any expensive software, and our skilled agents will provide consistent and exceptional customer experiences.
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Promote and market your Website.
Real-time monitoring via iConcierge can help your travel agency's marketing department. For example, iConcierge can facilitate the collection of data on where visitors to your website are coming from. This gives 'Marketing' a feel for what is working and what is not in its advertising for the organisation.
To better utilise advertising pounds this information gives them the chance to quickly adjust pay-per-click search engine promotions to better attract prospective customers.
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Generate additional leads and maximise opportunity from each site visit.
Your UK team are most effectively deployed on the phone, and closing qualified opportunities. iConcierge chat can help to create these leads through proactively initiating then and asking questions, so that qualified leads can be passed to them, increasing lead to order conversion. The chat would also provide you with a wealth of information in terms of customer feedback on your offerings.
This will help you to reach out to more customers and generate additional revenue, whilst streamlining your high cost sales team and deploying them where they are most effective and productive.
We believe that your voice team should remain close to the Board. However, companies should take advantage of globalisation for less critical, chore related tasks which can be delivered transparently and seamlessly to the visitor.
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Transform offline to online customers.
iConcierge live chat could be a cost-effective way for you to encourage your customers to go online. With a recent Ipsos MORI poll for ABTA indicating that 57% of people use the internet to make bookings, there are new challenges for the travel agencies.
Combining live chat with email campaigns, where every mail could carry an iConcierge link could be great way of inviting potential customers to give your website a shot. Email marketing is also a very cost effective method to send out specific targeted messaging to specific audiences.
Once online, a friendly, knowledgeable agent will make a world of difference, especially to those customers who are ready to buy but have a few points they would like to clarified first.
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Open 24 hours a day, 7 days a week.
The internet never sleeps and neither does iConcierge. This solution helps you to keep your customer response channels open beyond standard working hours, and whenever your visitors are in the mood to spend.
A radical shift in the way that consumers buy their products, has led to many Travel companies not meeting the demands of their customer enquiries and support channels. Call-centre availability is limited and average wait times for voice and email support are increasing. Customers are dropping off, orders are being lost and revenue targets missed as they look for quicker, less frustrating alternatives.
Now that consumers are wired and electronically connected, they want online support around the clock. They are more demanding and expect everything done when it is convenient to them. You wouldn’t open your shop without any shop assistants, so why open your online store without iConcierge?
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