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As we have a global customer base, it is essential that we are available 24x7 and iConcierge facilitates this. It worked perfectly for us as a start-up as there is minimal risk, investment and pay-as-you-go. The technology is smooth and only minor site changes are required, whilst advisors provide browsers the care and attention they needed to plan and book their Travel itinerary.
- Seeraj Katoch, Manager
Customer Service, Quality Assurance & Processes, Isango!
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Sounds impossible? LIVEAssist promises this is possible by helping you generate additional leads and by maximising the opportunity from each site visit. Your UK team is most effectively deployed using voice communication, and closing qualified opportunities.
Live chat via LIVEAssist can help to create these leads by proactively initiating chats and asking qualification questions. Our agents, working around-the-clock in global delivery centres, can pass on qualified leads, helping your marketing team increase its lead-to-order-conversion ratio.
Your sales team can pick and choose the low-hanging, high-margin fruit, be it an urgent requirement for a ticket or an immediate order placement for a product. So LIVEAssist agents can help you reach out to more customers and generate additional revenue-streamline your high-cost sales team for deployment where they are most effective.
Our global delivery model delivers this service seamlessly and transparently so you get more value for your marketing budget.
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