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"LIVEAssist - iConcierge works as a 24x7 channel that can be leveraged by
sales, marketing, and customer support alike. That it works on demand allows
us to anticipate the peaks and troughs of the business cycle. This allows
us to deliver consistent quality customer service responding within an average
of 8 seconds".
-David Smith
General Manager, Hostel Bookers
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You are a retail business or a travel agency or even a technical support provider to large organisations. When your customers call they hate to be put on hold. What if, you could respond to them in only the time it takes for a phone to ring two or three times.
Further, you could even tell your customers that such will be your speed of response
as a service level. With LIVEAssist, you can
do exactly that 24 hours a day, 7 days a week through our global delivery centres.
LIVEAssist eliminates frustrating call holds that happen on most telephone calls for help. This will allow you to streamline your staff, and give more time to your employees to multi-task.
This also means your customers are not tied to a telephone while their problem is being resolved-especially useful if their involvement is required only intermittently while LIVEAssist's professionals take over.
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