What do our customers
say about us?
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“LIVEAssist – iConcierge
works as a 24x7 channel that can be leveraged
by sales, marketing, and customer support alike.
That it works on demand allows us to anticipate
the peaks and troughs of the business cycle.
This allows us to deliver consistent quality
customer service responding within an average
of eight seconds”. |
| —David Smith, General Manager, Hostelbookers.com |
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“Live chat from Pro-more has opened us
up to customers worldwide on a 24/7 basis. What’s
more, instead of waiting for email responses,
with iConcierge live chat, the customers get
to go from query to order in a matter of minutes.
With iConcierge, we expect to convert more prospects
with both single and multi-component needs to
paying and happy customers. It helps us provide
them high-level support, when they need it”. |
| —Ed Goldswain, Assistant
General Manager, Hostelbookers.com |
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“iConcierge enables
our UK-team to move from chore
to core. Our own customer support
people are at full capacity,
and being stretched to the limit.
They are also a precious resource
that should be optimally deployed—iConcierge
facilitates this”. |
| —Marietjie Kelly, Head
of Customer Service, Hostelbookers.com |
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As
we have a global customer base, it is essential
that we are available 24x7 and iConcierge facilitates
this. It worked perfectly for us as a start-up
as there is minimal risk, investment and pay-as-you-go.
The technology is smooth and only minor site
changes are required, whilst advisors provide
browsers the care and attention they needed
to plan and book their Travel itinerary. |
| —Seeraj Katoch, Manager - Customer
Service, Quality Assurance &
Processes, Isango.com |
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LIVEAssist’s
live chat solution gives our customers anonymity,
as well as the ease of booking in real time,
with a helpful agent at hand. For us at AladdinsKiss,
LIVEAssist adds a here-and-now dimension to
a service aimed at making people happier. It
also helps us convert new prospects to loyal
customers. |
| —Elizabeth Lauder,
CEO, Aladdinskiss.com |
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LIVEAssist’s
live chat solution, iSupport, makes life easier
both for our customers and our support professionals.
It allows the customers to multi-task, by freeing
them up from the telephone, and Allied’s
support professionals get an additional channel
to help their customers. Customers get an average
response time of under 12 seconds day or night.
It has also helped us generate more qualified
leads, by proactively engaging online visitors. |
| —Mandy Adamson, Commercial Director, Allied Worldwide Ltd. |
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LIVEAssist’s
live chat solution is a perfect example of
a positive transformation tool. It helps our
customers reach us faster, and in real time
24x7. Often, it is more effective than the
telephone and they don’t have to wait
hours for a response. And, since transcripts
can be saved, they can keep track of customer
dialogues. |
| —Terence Thorpe, Director, CiT Ltd. |
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